On 1 July 2019, the Australian Government introduced a single Charter of Aged Care Rights to replace previous charters covering the rights and responsibilities of care recipients.
The new and concise Charter sets out the same rights for all consumers receiving Australian Government funded aged care, regardless of whether they are receiving residential care, home care or other aged care services, making it easier for aged care consumers, their families and carers to understand what they can expect from an aged care service provider.
The Charter highlights 14 fundamental rights ranging from safe and quality care to support for identity, culture and diversity, access to information, privacy and choice about care and personal aspects of daily life.
Bene CEO Andrew McFarlane said, “The new Charter is in line with Bene’s philosophy of empowering the individual through the provision of person-centred care and is reflective of good practice.”
The Charter also sets out four key responsibilities of aged care consumers that support aged care service providers in delivering care to consumers and provide protection for the aged care workforce.