All three of our residential care homes — Bene St Clair, Bene Campbelltown, Bene Italian Village — are welcoming visitors.
In the event of an outbreak, we ask that you contact the home you wish to visit as additional conditions may apply, including visitor booking systems and additional PPE requirements.
Bene is continually adapting its COVID-19 visitor guidelines as the situation evolves, in the interests of the health and safety of our residents and those who care for them.
In accordance with the Emergency Management (Residential Aged Care Facilities No 46) (COVID-19) Direction 2022 enacted by the State Coordinator, visitors will be restricted from entering any Bene facility if:
- The person has a confirmed case of COVID-19 or has undertaken a COVID-19 test and is awaiting the test result (unless the person submitted to the COVID-19 test in accordance with routine surveillance testing of asymptomatic persons).
- The person has a temperature higher than 37.5℃, or has a history of fever or chills in the preceding 72 hours, or symptoms of acute respiratory infection such as a cough, sore throat or shortness of breath, or loss of taste and smell.
- During the preceding 14 days, the person had known contact with a person who has a confirmed case of COVID-19.
- The person is prohibited from entering a Residential Aged Care Facility by reason of an Arrivals direction (for more information, refer to https://www.covid-19.sa.gov.au/travel/entrycheck-sa).
- The person has not been vaccinated against COVID-19 (a person is vaccinated against COVID-19 if the person has received at least two (2) doses of a COVID-19 vaccine approved by the TGA or all dosages of a recognised COVID-19 vaccine in accordance with the dosage schedule recommended by ATAGI for that vaccine, and within 4 weeks of becoming eligible in accordance with ATAGI guidelines, receives a third dose (booster) of a TGA-approved COVID-19 vaccine) (does not apply to a child aged 12 years and 2 months or less). Proof of vaccination is required. EFFECTIVE 29 JANUARY 2022
- The person has not been vaccinated against the 2022 seasonal influenza (does not apply to a child aged 6 months or less). Proof of vaccination will be required. EFFECTIVE 10 JUNE 2022
What to do prior to visiting
- Register your vaccination status
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If you have not already done so, anyone intending to visit a resident is asked to register their influenza and COVID-19 vaccination status in advance of the intended visit.
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To register, you must email or contact the receptionist at the care home that you wish to visit.
Please note that these email addresses are only attended by reception during business hours on Monday to Thursday 9am to 4pm and on Friday 9am to 3pm.
When registering, you must provide the following information:
– Full name of the resident you wish to visit
– Your full name
– Your phone number
– Your email address
– Evidence of having received the 2022 seasonal influenza vaccination. EFFECTIVE 1 JUNE 2022
– Evidence of having received all required doses of a COVID-19 vaccine (refer to above)
- Schedule a visit, only if applicable in the event of an outbreak (Please contact the site for further information.)
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Send an email to the receptionist at the care home you wish to visit with the following information:
– Full name of the resident you wish to visit
– Your full name
– Your phone number
– Your email address
– Preferred visiting date(s) and time(s). Limit of one (1) visit by up to two (2) visitors per resident per day. Visits can be booked at 15 minute intervals between 9am and 11am; 1pm and 4pm; 6pm and 6:30pm.
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Bene will send you an email confirming the date(s) and time(s) of your visit(s).
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*Please note, bookings for weekend visits must be made by the preceding Friday, 3pm
If you have a temperature of higher than 37.5℃ or are experiencing symptoms of a respiratory infection such as a cough, sore throat or shortness of breath, we ask that you do not visit.
During your visit
- Visitors must consent to temperature screening and answer the COVID-19 screening questions at the electronic kiosk upon arrival.
- Visitors must consent to a COVID-19 Rapid Antigen Test (RAT), when and as required.
- Visitors must check in with the COVIDSafeCheckIn app, or when unable to do so, record their details in a manual register provided for that purpose.
- Visitors must use the hand sanitizer on entering the care home.
- Visitors must wear a mask while visiting the care home, when and as directed by SA Health. Additional PPE requirements may apply.
- Visits can only occur in a resident’s room or outdoors with appropriate social distancing measures.
- Visitors must not enter any communal areas.
Bene would like to sincerely thank you for your patience, assistance and support during this time to help us keep our community safe.